Return and Refund Policy
Subscription Refunds
For monthly and annual subscriptions:
- Pro-rated refunds are available within the first 14 days of your initial subscription
- No refunds for partial subscription periods after the 14-day period
- Cancellations take effect at the end of the current billing period
Cancellation Process
- You can cancel your subscription at any time through your account settings
- You will retain access to premium features until the end of your billing period
- No automatic refunds are issued for cancellations
- Downgrading to a free account will not trigger a refund
Refund Eligibility
Refunds may be considered in these cases:
- Technical issues preventing service access
- Billing errors or duplicate charges
- Service unavailability due to our system maintenance
Non-Refundable Items
- Partial months of service
- Unused subscription time after the 14-day period
- Add-on features or one-time purchases
How to Request a Refund
To request a refund:
- Contact our support team within the eligible period
- Provide your account details and reason for refund
- Include relevant transaction information
Processing Time
- Refund requests are processed within 5-10 business days
- Credit card refunds may take additional 5-10 business days to appear
- Different payment methods may have varying processing times
Special Circumstances
We reserve the right to handle refund requests outside of these guidelines on a case-by-case basis. Special circumstances will be evaluated by our support team.
Contact Information
For refund requests or questions about this policy, contact us at: [Contact Information]